Solution Consultant – Experience Management (XM)

About Us:

Capventis is a Business Consulting firm that specialises in the areas of Customer Engagement, Experience Management, Data Analytics and Business Improvement. We partner with leading vendor applications, platforms and tools, to deliver business solutions for our customers. We also supplement vendor applications with the best open-source technology to address complex data management, data integration and IoT challenges.

We are always looking for talented, experienced consultants who can help us drive the business in these areas.

If you feel you have the relevant experience, please reach out and talk to us today.

About You:

You must have excellent business level English.

You can cultivate and nourish relationships with customers, be technically knowledgeable about our propositions and their capabilities, and be able to manage stakeholders, engagements and projects.

You will have a relevant technical background, be enthusiastic about broadening your skills, and possess a strong academic record. You will be able to display initiative, have an ability to learn quickly and have a flexible approach to working.

What We Require

The following are essential:

• Business level English
• Experience of working with technology
• Educated to degree level in a technical or relevant discipline
• Strong interpersonal, verbal and written communication skills
• Self-starter with the ability to work both independently and within a wider team

Desirable

Experience or understanding of all or a mix of:

• Market research and customer feedback software (e.g. Qualtrics, Medallia, Confirmit, Survey Monkey)
• Customer management software (e.g. Zendesk, Salesforce, Oracle)
• Experience management (Customer Experience – CX, Employee Experience – EX)
• Data processing, visualisation and analysis

Additional

• Excellent verbal and written communication skills
• Strong mathematical background
• Self-starter with the ability to work independently and as part of a wider team

( M-SParc )