BRYNCAE COOP 12/11/2017 – 01/09/2020. Customer Team Member/Team Leader: To provide friendly and considerate customer service with the ability to think on my feet to solve problems. Be able to adapt to the situation to best suit the needs of the customer, team members and the store. In a position of responsibility, leading by example, by working hard and holding myself accountable for my actions and those of my team members. The ability to give and receive constructive criticism. An expectation of a keyholder is to understand the workplace, customers and team members to utilise the team members’ strengths and weaknesses to improve productivity and efficiency. This ensures the achievement of not only managers’ expectations but the customers too. RHONDDA CYNON TAF COUNTY BOROUGH COUNCIL 15/02/2021 – 19/02/2021. A week of practical experience, learning from legal professionals with a diverse knowledge of the law. The placement consisted of receiving legal questions and issues, researching them, feeding back to the supervisor and drafting a response. The legal questions and issues were wide-ranging and concerned Penalty Charge Notices, the Community Infrastructure Levy, an Experimental Order, Certificate of Lawfulness, insurance, and planning permission for a major development. Alongside researching and answering questions, I attended a planning committee meeting and a licensing meeting to observe. I also travelled to a planned development site with the relevant authorities looking for concerns and issues that may affect the development. It was an invaluable placement that gave me an insight into local government practice, all from home using technological skills developed during the pandemic.