Skills: Xero, M.S Excel, M.S Office, Quickbooks Certifications: Advanced Excel, CIFA – Investment, Risk and Taxation
Customer Service Representative | Lyalena Lounge | Feb 2023 - Present| Cardiff, UK ● Conducted regular assessments of revenue streams and analyzed billing processes for accuracy ● Collaborated with a team of 10 to maintain a cohesive workflow and promptly address operational issues ● Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and increase 10% sales Finance Work Experience | Springpod | Jan 2024 | London, UK ● Recommended procurement strategies to ~10 clients monthly which led to a 30% increase in revenue ● Developed 20+ comprehensive financial reports to aid the Sales team in attracting 1000s of leads ● Conducted industry analysis to identify business development growth areas for clients, which increased average revenue by 15% Data Associate | Apex Labs Pvt Ltd | June 2021 - Sept 2021 | Hyderabad, India ● Cataloged data using FutureAPI, ensuring compliance with data security protocols and council guidelines ● Maintained consistent database security and integrity through logging, audits, and transaction monitoring through the AI software used in the company